As of Tuesday, the Madison DMV Select office is no longer taking walk-in customers.
The office has been experiencing a surge in business since re-opening for business in May. Often, customers are lined up outside waiting for their turn at the counter.
The increase in business came in part because of the closures at other DMV offices throughout the state. Those offices were closed through May 18 and slowly reopened in phases, with an online appointment system required for customers. Meanwhile, DMV Select offices like those in Madison and Orange reopened to a rush of business. The DMV Select offices are able to process vehicle title and registrations, license plates, permits and handicapped parking placards and driver transcript requests, but do not issue or renew driver’s licenses, learner’s permits or non-driver identification cards. Still, many see them as the answer to the long wait at full-service centers.
The town has tracked DMV income for the past 20 years and according to town clerk Cassie Goodwin, June 2020 was the highest on record.
However, the increased business and the need for additional cleaning and enforcement of social distancing requirements has led to lines reaching out to the sidewalk and staff working extended hours. Even after shortening the hours and cutting off the line at 4 p.m., Goodwin said staff members often finish the last customer’s transaction at 5:45 p.m. before compiling end of the day reports and cleaning.
To address the issue, the office is no longer accepting walk-in customers. Instead, customers must make an appointment by visiting http://townofmadisonva.com. Appointments are available in 15 minute intervals during business hours Monday- Friday from 8:30 a.m. - 12 p.m. and from 1-4:15 p.m. and are limited to one per cusomer per day. Appointments can be scheduled by visiting http://townofmadisonva.com. The number of transactions per customer will be limited to those than can be done within the appointment time. The office will be closed from 12-1 p.m. for lunch.
Customers will be required to wait outside and a staff member will let them in at the designated appointment time. Face masks are required while in the building.
A license plate drop slot will be available for people wishing to turn in their tags. Plates dropped off by 4:15 p.m. will be processed that day and a receipt will be mailed to the customer address on file. Plates dropped off after hours or on the weekend will be processed the next business day.
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